Support

The Linux SCSI Target Wiki

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* Please contact {{RTS short}} to obtain an [[{{OS}}]] eval version, subscription or support with an SLA: {{RTS contact|**|support}}
* Please contact {{RTS short}} to obtain an [[{{OS}}]] eval version, subscription or support with an SLA: {{RTS contact|**|support}}
* Please contact [mailto:support@daterainc.com support@daterainc.com] if you have any questions regarding the {{OS}} source code.
* Please contact [mailto:support@daterainc.com support@daterainc.com] if you have any questions regarding the {{OS}} source code.
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== {{anchor|RTSOS}}[[{{OS}}]] ==
 
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=== Support tool ===
 
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For licensed [[{{OS}}]] copies, run the following command as root, and follow the instructions:
 
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<pre>
 
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# rts-support
 
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</pre>
 
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=== Other ===
 
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* If the system is locking or crashing, get the output from the console via the [http://www.tldp.org/HOWTO/Remote-Serial-Console-HOWTO/ serial console].
 
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* If the problems are related to iSCSI, collect iSCSI network traffic with [http://www.wireshark.org/ Wireshark] or [http://www.ethereal.com Ethereal], where possible.
 
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=== Initiator info ===
 
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==== Windows ====
 
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Obtain the exact Windows version and service pack.
 
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==== Linux ====
 
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Obtain the exact distribution info:
 
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<pre>
 
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# cat /etc/issue
 
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</pre>
 
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Obtain the exact system info and kernel version:
 
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<pre>
 
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# uname -a
 
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</pre>
 
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=== Source code ===
 
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Please contact [mailto:support@.com support@daterainc.com] if you have any questions regarding the [[{{OS}}]] source code.
 
== {{anchor|Target|LIO}}{{Target}} ==
== {{anchor|Target|LIO}}{{Target}} ==

Revision as of 01:28, 14 May 2015

These are the instructions for getting support for the LinuxIO and Core-iSCSI initiator. Please collect and report debugging context and information as described below to help the developers finding and fixing the problem.

Contents

Contact

LinuxIO

For LIO, the debug information needs to be captured manually. Here are the most important pieces.

# uname -a
# lspci -vvv
# dmesg

Core-iSCSI

Configuration

Logs

# dmesg

Debug output

Enable debugging output for Core-iSCSI:

DEBUG_ISCSI = 1 core-iscsi-vx.x.x.x/MCONFIG

If the resulting verbosity is insufficient, recompile Core-iSCSI:

  1. Enable additional debugging sections in iscsi_debug.h
  2. Compile, shutdown, install and restart to enable the changes

See also

External links

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